Tom’s Help Desk is a locally trusted technology support company serving both home and business clients for 20 Years!! We pride ourselves on supporting our local community through friendly service and a personalized approach to tech support. Our team values reliability, clear communication, and delivering a positive customer experience.

We are seeking a highly organized, outgoing, positive energy, customer focused Office Manager to oversee daily operations, support our technicians, and help drive the growth of our business and home customers. This role is ideal for someone who enjoys wearing many hats, thrives in a fast paced environment, and takes pride in creating a smooth, welcoming experience for customers and staff.

Work Schedule

• Monday–Friday, 8:30 AM–5:00 PM
• No weekend hours, except for an occasional special project or year-end inventory

Compensation

• $18–$25 per hour, based on experience

Benefits

• PTO (details discussed during interview)
• Company 401(k) with employer match after one year
• Health insurance — company pays 50%
• Dental insurance — company pays 50%

Key Responsibilities

Daily Operations

• Open and close the office each day
• Maintain a clean, professional office environment, including weekly vacuuming, trash removal, and light dusting of surfaces and windows
• Oversee retail sales floor presentation and customer experience

Customer Service & Communication

• Manage customer flow: phone calls, walk-ins, and email inquiries
• Ensure a positive, helpful experience for both home and business clients
• Promote Tom’s Help Desk as “Your Personal Help Desk” and uphold the support model created by the owner

Staffing & HR

• Handle employee staffing, scheduling priorities, hiring, onboarding, and off boarding
• Conduct annual performance reviews and support employee development
• Coordinate technician schedules for home and business service appointments

Inventory & Financial Oversight

• Manage weekly inventory to ensure adequate stock for all services
• Lead end of year inventory (one Saturday in late December may be required)
• Support office profitability through efficient operations and cost awareness

Marketing & Community Engagement

• Manage local advertising, including Facebook and Instagram campaigns
• Coordinate internal and external marketing initiatives
• Represent the company at business expos, chamber events, and community outings (including golf events)

Website & Content Management

• Update website content including specials, promotions, tech tips, and current computer stock

Required Skills & Qualifications

• Strong organizational skills
• Excellent verbal and written communication abilities

Able to read, understand contracts

• Strong customer relationship skills
• Proficiency with computers, especially Excel, Word, Outlook, and QuickBooks
• 3–4 years of experience in a managerial role a plus
• Ability to work before or after normal business hours when needed
• Sales and marketing experience
• Prior retail experience is a plus
• Bachelor’s degree preferred but not required

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person