Job Summary
Under supervision, performs clerical duties required in the Loan Administration Department, primarily focused on various insurance components of the loan life cycle.
Education and Skills Requirements
- High school diploma or GED equivalent
- Comfortable and proficient working with numbers
- Computer/systems aptitude and ability; proficient with department software and Microsoft Office applications (Excel, Word and Outlook)
- Strong communication, customer service and organization skills
Essential Requirements
- Operate standard business office equipment (computer, calculator, telephone, multifunction machine)
- Converse professionally with internal and external customers via telephone, e-mail and written correspondence. All communication is guided by HB Customer Service Standards
- Adhere to all compliance procedures for regulatory requirements including BSA and OFAC and complete all required training
- Adhere to established Bank polices including the HB Code of Ethics and Business Conduct
Specific Duties
- Update incoming homeowner insurance renewal bills and changes in insurance carriers
- Pay homeowners insurance premiums from escrow accounts
- Follow up with customers with cancelled homeowners’ insurance policies to obtain renewals
- Place cancelled homeowners’ insurance customers on Proctor Insurance/Issues letters/Pays Proctor Bill
- Set up new loans with PMI and pay monthly PMI premiums from escrow accounts
- Review monthly PMI report for loan accounts reaching PMI termination status and remove PMI requirements for loans meeting bank standards
- Prepare and mail PMI notifications to borrowers
- Prepare and submit requests for PMI removal
- Cancel PMI coverage for paid off loans
- Review escrow accounts as they are set up for new loans
- Gather and process required documentation related to homeowners’ insurance claims
- Handle loan servicing inquiries from customers
- Correct loan payment application errors
- Serve as a backup for the Loan Escrow Servicing Representative
- File loan documentation in individual loan files (physical and electronic)
- Assist with audit of electronic loan files
- Order department supplies
- Make recommendations to the Manager to improve efficiency and effectiveness of department
- Assist in department where needed
- Assist with mail distribution and receptionist coverage as needed
- Responsible to the Loan Administration Manager for the fulfillment of duties
- Has customer contact & handles loan servicing inquiries from customers
- Has contact with business' relating to the Bank and is to conduct these relationships in a manner that will enhance the overall marketing effort of the Bank
- May be called upon from time to time to participate in Bank and community events
