| JOB TITLE |
Teller |
| DEPARTMENT |
Branch Operations |
| REPORTS TO |
Branch Manager |
| JOB SUMMARY |
Courteously serves customers with a variety of banking transactions while maintaining job knowledge and proficiency. |
EDUCATION
and SKILLS
REQUIREMENTS |
- High school diploma or GED equivalent
- Previous Teller or CSR experience preferred; prior cash handling experience necessary
- Good communication, customer service and problem-solving skills
- Computer/systems aptitude and skill
|
ESSENTIAL
REQUIREMENTS
|
- Carry cash box/coin bags (maximum 30 lbs.)
- Able to work in a fast-paced environment with demonstrated ability to multi-task
- Able to stand for extended periods of time
- Willing to travel to and work in other branch locations as needed
- Provide exceptional customer service to meet the customers’ needs in every interaction
- Attend required staff meetings and training sessions
- Operate standard business office equipment (desktop computer, keyboard, typewriter, calculator, telephone, fax machine, photocopy machine, mail machine) and view computer and calculator screens
- Converse professionally with internal and external customers via telephone, e-mail and written correspondence. All communication is guided by the HB Customer Service Standards
- Adhere to all compliance procedures for regulatory requirements including BSA and OFAC and complete all required training
- Adhere to established Bank policies including the HB Code of Ethics and Conduct
|
SPECIFIC
DUTIES |
- Manage and balance cash drawer daily
- Process cash and non-cash items for deposit, verify cash and endorsements, issue receipts and process loan payments
- Accept checks for cashing or paying, verify endorsements, identify customers, ensure validity and make change
- Sell cashier’s checks and money orders
- Cross-sell bank products and services and maintain good working knowledge of same
- Open all types of savings and checking accounts and prepare related documentation
- Make cash or check withdrawals and account transfers as requested by customer; refer account closure requests to CSR for handling
- Perform daily and end of day balancing procedures accurately
- Process night deposits/mail payments/telephone transfers
- Assist with lobby coin machine
- Assist customers with enrolling in Online Banking and first-time log-on
- Maintain the security/internal control requirements of the Branch
- Make customer introductions to the Non-Deposit Investment Products program
- Support the service and sales climate of the Bank and participate in Bank product promotions
- File branch work as needed
- Perform special duties as assigned and make recommendations to Branch management about possible ways to improve operations
|
| RELATIONSHIPS |
- Responsible to the Assistant and Branch Manager(s) for the fulfillment of job functions
- Will have extensive contact with customers, the public and the community and conducts
relationships in a manner that will enhance the overall marketing effort of the Bank
- May be called upon from time to time to participate in Bank or community events
|
